WhatsApp Chat Help

Getting started

Updated November 2, 2026

Setting up takes four steps, and the setup guide on the app's home page tracks them for you.

  1. Add the WhatsApp number that should receive customer chats, on the Widget page.
  2. Customize the button on the Appearance page — position, size, colour, and label.
  3. Turn the widget on from the home page.
  4. Enable the app embed in your theme: Online Store → Customize → App embeds → turn on “WhatsApp chat button” → Save.

Note: The app checks the last step for you. Open the home page again after saving your theme and the step ticks itself.

A storefront with the green WhatsApp button in the bottom-right corner
Once the app embed is on, the button sits in the corner of every page that matches your visibility rules.

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